How to Submit a Ticket

So you found a bug on Knockturn and you want to submit a ticket. Here is some guidelines to follow.

Step One - Create a Gitea Account

Go to gitea.knockturnmc.com to create an account. Make sure you use this url exactly. Once you have created an account, go to Discord and do Emmae add reporter named <gitea username> (without the < and >) in the #general or #botspam channels. This will allow you to create issues on our Gitea projects.

Step Two - Identify the Plugin

Attempt to identify the plugin or content that is causing the issue. If you cannot, try your best and just report it on Gitea under KnockturnConnections. It will get moved to the right project as long as you put it in Gitea. If it is not a Knockturn Plugin, you can still report it on Gitea, we just might not be able to fix it.

Step Three - Is your bug already reported?

Please be sure to check this, if not you’re going to be spamming developers with duplicated reports.

Step Four - Are you reporting because you need something only?

If you are looking for an item to be given/returned to you, all requests go in Support on the forums. Please do not litter Gitea with your request for items, it just makes more work for admins and we will have to move it.

Step Five - Filling out the ticket

Gitea

Use the plugin list on the right side to search for the correct plugin. Click the plugin then click New Issue.

plugins/images/issues.PNG

Please select the issue template, if you have the ability to. If not a good format is:

# Summary

[content here]

# Steps to Reproduce

Things you need to do to reproduce the bug.

# Other Notes

[content here]

# Server Information

Which server:
Which version of Spigot: [1.13.2, 1.14.3...]
Other details...

Then fill in the description, and anything else you CAN fill in, put anything you did to cause the issue in the notes section. If you can’t fill in anything else, that is okay.

Then please make sure you assign the ticket to the correct dev, look for the Developer on the project page. If there is more than one, pick one.

After that, you don’t need to do anything else. Submit the issue and you’re done.